Postage Adjustments and other Carrier fees

Postage Adjustments

Our shipping carriers reweigh and remeasure all shipments that arrive at their facility before delivery to the recipient using an automated system. Any discrepancy between our shipping carrier's assessment and the declared weight, dimensions, and packaging will be billed to your account. 

Which carriers charge postage adjustment? 

All our shipping carriers bill us with postage adjustments. The fees will be billed to your account every Wednesday. 

Delivery Surcharges (UPS)

In the context of delivery, surcharges are extra costs that can accrue because of a number of reasons. While some of them can be avoided, some cannot because of the nature of the shipment, the destination, or the handling required. In either case, it helps to be aware of these so you’re not surprised by the additional fees.

What are the common Postage Adjustments?

Additional handling fees: applies to UPS Shipments only.

1. Weight:

  • Any package with an actual weight of more than 70 pounds/32 kilograms.
  • Each package in a shipment where the average weight per package is greater than 70 pounds /32 kilograms and the weight for each package is not specified on the source document or the UPS automated shipping system used.

2. Length: Any package with the longest side exceeding 48 inches/122 centimeters.

3. Width: Any package with its second-longest side exceeding 30 inches/76 centimeters.

Freight Charge
- If the parcel has a discrepancy in the dimensions. They will recalculate the dimensional weight which is L x W x H / 139. If the dim weight is higher than the physical weight, the dim weight will apply and it will show as a Freight Charge.
Shipping Charge Correction
- If the declared physical weight is higher than the dimensional weight. They reassess the actual weight and declared dimensions. If there are discrepancies, shipping charge correction will apply.
Fuel Surcharge
- This accounts for the fluctuating oil price depending on the day it got shipped.
Address Change Correction

- If a client requested a change of address of the recipient, an additional fee will apply.


I shipped this package a long time ago, why am I getting charged now?

Carriers re-assess the declared shipment weight, dimension, and packaging upon receipt. After reassessment, reports or invoices are processed - turnaround time varies per carrier (sometimes delays happen). Upon receiving the reports, we forward the charges to our respective clients promptly. 


How can I avoid this in the future?

Ensure you account for dimensional weight and not just the actual weight of the items. Dimensional weight reflects package density, which is the amount of space a package occupies in relation to its actual weight. 

Here are the values/formula to help calculate dimensional weight:

USPS - https://www.usps.com/business/verify-postage.htm

Canada Post - L*W*H / 166

UPS - To calculate dimensional weight, multiply the package length (the longest side of the package) by the width and by the height. Divide the result in inches by the appropriate rate type divisor – 139 – to arrive at the dimensional weight in pounds. Increase any fraction to the next whole pound. The billable weight will be larger than the actual or dimensional weight.

*Other Delivery Surcharges from UPS are non-controllable due to the nature of the shipment, the destination, or the handling required: 

Can I dispute the charges? 

Please bear in mind that these calculations are from a specific format or done by automated machines that are regularly calibrated so there is less room for error. We are unable to guarantee, but we can try our best to investigate the charges and request a possible appeal.

You also have the option to clarify these charges directly through our partner carriers.

Can I get the invoice?

You can get a report of the postage adjustments (along with other fees from your account) through our Monthly Invoice feature. 

Stallion Economy USA

Additional Fuel Surcharge: Due to the rising costs of fuel, the cost of fuel when the label was purchased and at the time the package was shipped through our third-party carrier, the cost of fuel may have risen hence the adjustment applied to the shipment. The adjustment is typically a few cents. 

Dimensions: Shipments are reassessed to ensure accurate declared dimensions. If the dimensions are found to be higher than what has been declared, it will be rounded up to the next whole number which results in an adjustment that can range from a few cents to a dollar or more. 

Weight: If a shipment is found to weigh higher than what was declared, it will be rounded up to the next Ounce or Pound hence an adjustment will occur which includes a cost that will range from a few cents to a dollar or more. 

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