My order is unfulfilled?

Once you purchase a label from your account with your store connected, the order should automatically be fulfilled in your store.  

  • If this does not happen for whatever reason, you can retry fulfillment by clicking on your shipment and on the right column in the shipment details, selecting "retry fulfillment". 
  • For the whole batched orders, go to the batch and click the Retry Fulfillment button on the upper right portion of the page.

If your orders are not showing fulfilled in your connected store, please get in touch with our customer service team so we can help resolve the issue via the link below

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