I made a mistake on my generated label. Can I be refunded on the old label?
You can void the shipment from your account. Once voided, status will change to "Void Requested". Then, the credits used will be refunded back to your account within 14 days.
- We can only void labels up to 21 days from the label creation date. After 21 days in ‘Ready to Ship’ status, the postage will automatically expire. When that happens, refund is no longer an option.
- Please note that (Non-Tracked) USPS First Class Mail cannot be voided after purchasing.