Can I request an image of my return?
You can request an image of your return in order to help identify what and where the return came from. The image of the return will include a picture of the label. If you need to see the contents of the box, please contact our customer service team so we can make that arrangement.
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My package is lost, what do I need to do?
We can request a trace from the carrier on your behalf. If possible, please provide us with the Shipment ID, tracking number, and recipient contact information, and we will proceed with the investigation request. We strongly recommend having Stallion ...
What happens if my package is lost?
We can request a trace from APC Logistics or PostNL. If the package is deemed by the carrier as lost and your shipment has Stallion Protection included, a claim can be filed on your account.
Voiding Shipment Labels
You may request a void of any tracked shipment for up to 21 days. Once a void is requested, it takes 14 days for the funds to be allocated back to your account. This is because the carrier must verify that the label was not used first prior to ...
Do you provide return labels for US returns?
Shipments with postage bought from the website will automatically have our return address. Once the package is received in our US facility, you can request its return from your Return portal. For clients with non-Stallion Express postage, you can ...
How can I get my US Returns?
We need your importer number from the CRA before we can bring the items back to Canada. Once the package reaches our New York facility, you can request it be returned to Canada from your Stallion Express account. To do this, just head to the Returns ...