How do I make a claim?

How do I make a claim?

Required Details:
  1. Shipment ID - found on Shipments tab. Go to the specific order, this can be found on the upper right corner of the page.
  2. Claim Type - choose if Lost or Damaged
  3. Supporting Invoice - Commercial invoice from your store/selling platform containing recipient information and order details.
  4. Package Contents
  5. Parcel Value
  6. Reason for Claim



    • Related Articles

    • Can I make a change to a shipping address already in-transit?

      This entirely depends on the current status of the package, the carrier, and postage option of choice. Some carrier's may allow addresses to be corrected by adding a unit number or correcting a postal/zip code. A complete change of address will not ...

    • What happens if my package is lost?

      We can request a trace from APC Logistics or PostNL. If the package is deemed by the carrier as lost and your shipment has Stallion Protection included, a claim can be filed on your account.

    • Can I request an image of my return?

      You can request an image of your return in order to help identify what and where the return came from. The image of the return will include a picture of the label. If you need to see the contents of the box, please contact our customer service team ...

    • Stallion Protection Terms & Conditions

      Stallion Protection Terms and Conditions: The first $100 CAD costs $0.39 for US and Canadian shipping services. For International shipping services, the first $100 CAD costs $0.99. Every subsequent $100 CAD costs $1.49 for US, Canadian, and ...

    • What weight and dimensions should I enter?

      You should always measure twice and enter precise weight and dimensions for your package goods. Packages should be weighed once the packaging process is complete or by combining the packaging weight and the product weight together. When using ...