What do I do if I get an error?
If you encounter an error while creating a shipment, the error message may provide details about the issue. However, if the error persists or seems like a bug, please contact our customer service team at hello@stallionexpress.ca.
To help us assist you better, take a screenshot of any error messages you receive.
If you have already dropped off a shipment at one of our facilities and there is an error, you will be notified. Please note that if the shipment is not collected within 14 days, it will be disposed of.
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I want to refer a friend. Where can I get my unique referral URL?
You can get your personal referral link in the Referrals tab.
How do I get my supplies order?
Please note that all orders for supplies must be picked up at Stallion Express Branches only: https://stallionexpress.ca/locations/. Your order will be sent to the default location within your Account Settings, and you will receive an email ...
Can I get my remaining credits refunded?
Stallion Express credits are non-refundable. They're also non-expiring, so you can use them anytime in the future.
Where can I get a US address?
Once you’ve created a Stallion Express account, you will be provided a My US Address / Return Address to use as the “Ship From” address for your Amazon shipping plan. Ensure your default branch location is correct to obtain your US Return Address. ...
How can I get my US Returns?
We need your importer number from the CRA and your CARM account registered with our broker before we can bring the items back to Canada. Once the package reaches one of our US return facilities, you can request it be returned to Canada from your ...