Getting Started
What do I do if an address is invalid?
We strongly recommend verifying your address first with your recipient. There are several tools on the web to validate Canadian, USA, and International addresses. When creating a shipment, our software might suggest a correction made to a postal or ...
Do you offer support in French?
Yes! Simply write to us in French! You can also give us a call and request to speak to a French representative. If nobody is available, we will contact you as soon as we can. Oui! Écrivez-nous simplement en français! Vous pouvez également nous ...
Do you offer LTL/FTL Services?
We do not offer LTL/FTL shipping services or pickup/drop-off to customers or other businesses directly.
Can I make a change to a shipping address already in-transit?
This entirely depends on the current status of the package, the carrier, and postage option of choice. Some carrier's may allow addresses to be corrected by adding a unit number or correcting a postal/zip code. A complete change of address will not ...
Declaring the correct product retail value and description
Please ensure that the correct product retail value and description of your items are as accurate as possible. This is a mandatory requirement on behalf of Stallion Express, our partnered carriers, and International Customs. Failure to provide the ...
Delivering to condominiums and apartment buildings
When delivering to buildings, we strongly recommend ensuring a unit or suite number is attached. Furthermore, please include your recipient's email address and/or phone number. Many of our partnered carriers use the buyer's contact info to notify ...
Can I tape two packages together and use the same label?
This is not permitted. If we receive a package with two boxes taped together and only 1 shipping label, we will have to hold the package for pickup or alternate resolution. Each package received at Stallion Express requires a unique label to be ...
My package was damaged in transit
We're sorry about that! Packages are handled by various parties during the shipping process. Other factors such as adequate packaging can contribute to the package's health during the shipping process. Failure to adequately use the correct packaging ...
Do you offer Discounts?
The pricing that you see on your account is directly from our carrier partnerships and some of the lowest in the industry. Further discounts can be considered with a monthly shipping volume of 1000+
What is zone-skipping?
Shipments are consolidated and sent to a third-party carrier responsible for transporting the shipments to the final-mile delivery carrier. Therefore reducing the cost of the postage.
Can I intercept a package that is in-transit?
Unfortunately, we are unable to intercept any package that is already in transit (left our facility).
What do I do if I get an error?
If you encounter an error while creating a shipment, the error message may provide details about the issue. However, if the error persists or seems like a bug, please contact our customer service team at hello@stallionexpress.ca. To help us assist ...
Can I ship my packages to a Stallion Express Branch for processing?
You can consolidate your shipments into a single box and ship it to your local Stallion Express Branch location. When creating your shipping label, enter the addressee or name to Stallion Express Outbound. If you need assistance with this process, ...
How can I book a UPS pickup?
If you are in any province in Canada, you can book a UPS pickup and pay for it directly from your Stallion Express Account. You must consolidate your shipments into a single box and place the UPS pickup provided label that is generated in your ...
Can Stallion Express pickup from my location?
Yes, we do! Stallion Express provides pick-up services throughout major cities across the Greater Toronto Area, Greater Vancouver Area, Greater Montreal Area and Calgary area. Our pickup service and fees are applied on a case-by-case basis, depending ...
What currency does Stallion Express use?
All prices for our services are shown and paid for in CAD; however you can declare the value of your shipments in USD.
Are you open on the weekends?
Yes! These branches are open on Sunday from 12pm-3pm: ON: Markham, Mississauga BC: Richmond QC: Montreal For more information, please check out our locations page: https://stallionexpress.ca/locations/
What does each shipment status mean?
Definition of Shipment Status Shipment Status: Ready After the label is purchased on our platform, the label is ready to be dropped off and scanned at Stallion Express location. Pending Third-party labels or untracked shipments fall into Pending ...
What packaging should I use?
Choosing the right packaging for your product is no simple task. But we have a guide on best packaging practices so you can ensure low costs and a protected shipment! SHIPMENT PREPARATION DO’s Preparing your shipments for delivery may seem like hard ...
What weight and dimensions should I enter?
You should always measure twice and enter precise weight and dimensions for your package goods. Packages should be weighed once the packaging process is complete or by combining the packaging weight and the product weight together. When using ...
What is a batch label and when do I need it?
A batch label is an itemized list of the parcels you will be shipping with us for that day. We use this to scan/process your packages prior to shipping. This document is only necessary if: You are using your own US shipping labels You are shipping ...
Is there a size or weight restriction for the boxes that I want to ship?
Generally, we can ship boxes up to 50 lbs, and with a total girth of 70 inches (L+W+H). Postage-specific limitations: UPS Economy - 10 lbs and 27x17x17 in (L + W + H). Canada Post/Canada Post Zone-Skip - parcel length cannot exceed 40 inches. UniUni ...
Is there a value limit to what I can ship to the United States?
We can ship up to a maximum of $800 USD duty/tax free per day per location to the United States and Internationally.
Can I print a packing slip with my label?
You can generate a packing slip for each shipment you create by pressing Print -> Packing Slip on the https://ship.stallionexpress.ca/shipments page.
Do I need a thermal label printer?
Most of our postage options do not require thermal labels and thermal label printers. The following carriers accept paper labels: Canada Post UniUni ICS UPS FedEx APC *For UPS Economy and PostNL, thermal labels are mandatory.
What are your label requirements?
We require all labels to be printed in 4x6 size format and highly recommend that you eventually start using thermal labels for all your shipments. Labels must cover the entire printing area. Paper labels are still okay, please ensure that there is no ...
How do I generate a shipping label?
There are multiple ways to generate a shipping label or create a manifest for your shipments. Single Flow - Through the New Shipment Tab. This can be used if you only have a few packages to ship. Store Integration - Connect your Shopify, Ebay, ...
What is the shipping process?
It’s super easy, just follow these steps: Log in to your Stallion Express account Create shipment labels one-at-a-time or use our Import feature (Connect and Import from Store or via a file template). Attach the shipment label to your package and ...
How can I create an account with Stallion Express? Is there a fee?
Signing up is totally free! It only takes a couple of minutes to create an account.
Can I ship personal goods?
We strictly work with eCommerce businesses sending their products/packages to buyers. All shipments should be a sale or transaction, or the items are to be sent to Amazon FBA centers. We do not handle personal goods to be sent to relatives and ...
What are the services you offer?
Here are the services we offer: Shipping to the US - USPS, UPS Economy and UPS Ground Store and Marketplace Integrations Amazon FBA Solutions USA to Canada Shipping with Shippsy Domestic shipping within Canada - Canada Post Zone-Skip, Canada Post ...
What are the items that cannot be shipped ?
Stallion Express strictly complies with US Customs regulations, domestic and international carrier and airline guidelines. We are not a licensed carrier for transporting dangerous and hazardous goods. To ensure your packages move smoothly and without ...
How much will I earn for my referrals?
If you refer a new user, using your referral link, you'll earn $0.20 for each shipment they create for the first 3 months. You will receive an email notification upon successful registration. Credits will be paid out and reflected in your account. ...
How to add Tax Identifiers via Account Settings
For IOSS/VAT/EORI Numbers. In order to have Automation rules apply the correct Taxes to specific shipments, you will have to set up Tax Identifiers. This process is done via the account settings. *For Norway: VOEC can be inputted as VAT Number ...
Video Tutorials
Video tutorials to help you get started, new features and system updates. How It Works Getting Started Create/Import Shipments via a CSV file Create individual shipment via New Shipment (Single Flow) How To Place A Supplies Order Automation/Shipment ...