Payment & Refund
Can I get my remaining credits refunded?
Stallion Express credits are non-refundable. They're also non-expiring, so you can use them anytime in the future.
Where can I get an invoice for all my Stallion Express transactions?
You can view and print your monthly statement from your account. Click your account icon on the upper right portion of the portal, then choose Statements Click the ID for the desired month to see the details. Download a Statement Summary or detailed ...
What is the return fee for US Returns?
The return fee for US shipments is $4.99 (plus tax) per package, to be charged to your Stallion Express account.
What is your return fee for domestic packages?
The Return fee for domestic parcels is equivalent to the original postage paid plus tax, to be charged to your Stallion Express account.
Voiding Shipment Labels
You may request a void of any tracked shipment for up to 21 days. Once a void is requested, it takes 14 days for the funds to be allocated back to your account. This is because the carrier must verify that the label was not used first prior to ...
I made a mistake on my generated label. Can I be refunded?
You can void the shipment from your account. From the Shipments tab, select the order/s and click Other > Request Void. Once voided, the status will change to "Void Requested." The credits used will be automatically refunded to your account within 14 ...
When do I pay for the shipment fees?
Postage and handling fees are deducted upon submitting the shipping details for your packages.
What are your payment options?
You can pay for your shipments online with Stallion Express credits. Add credits using your credit card or through PayPal. Once the credits are successfully added, you can then proceed with paying for your shipments. Credit card - $10 minimum PayPal ...
Stallion Express Handling Fees
For shipping to the US using third-party provided or Amazon-partnered labels, please see the Stallion Express handling fees below: Envelopes USPS First Class (less than 1lb) - $1 USPS Priority Envelope - $1.20 Parcels (USPS/UPS/FedEx) L+W+H less than ...
Postage Adjustments and other Carrier fees
Postage Adjustments Our shipping carriers reweigh and remeasure all shipments that arrive at their facility before delivery to the recipient using an automated system. Any discrepancy between our shipping carrier's assessment and the declared weight, ...