Returns
CARM
1. What is CARM? CARM (CBSA Assessment and Revenue Management) is a system implemented by the Canada Border Services Agency (CBSA) to manage duties and taxes for imports into Canada. Businesses importing goods must have a registered CARM account. 2. ...
What is a POA?
This stands for "power of attorney" and is required to bring back any US returns into Canada via importing. https://ship.stallionexpress.ca/returns-agreement
Can I request an image of my return?
You can request an image of your return in order to help identify what and where the return came from. The image of the return will include a picture of the label. If you need to see the contents of the box, please contact our customer service team ...
What are the Return Fees?
Canadian Domestic Shipments Fees vary for domestic returns depending on the return label charged by Canada Post and other carriers. Item Disposal After 30 Days: Unclaimed items will be disposed of after 30 days at no extra cost to you. US Shipments ...
Can I use my own Return Address?
All labels purchased through us will always be returned to our locations. If you purchase a label through a 3rd party (US shipments only), you may use your own return address if desired.
Do you provide return labels for US returns?
Shipments with postage bought from the website will automatically have our return address. Once the package is received in our US facility, you can request its return from your Return portal. For clients with non-Stallion Express postage, you can ...
Are Returns available for all shipments?
Returns are only available for the following: Domestic shipments USPS - USPS Ground Advantage, Priority Mail and Priority Mail Express Third-Party US Postage (If shipped through Stallion initially) *We don't offer a Return service for US Economy, APC ...
How can I get my US Returns?
We need your importer number from the CRA and your CARM account registered with our broker before we can bring the items back to Canada. Once the package reaches one of our US return facilities, you can request it be returned to Canada from your ...