Knowledge Base

• How to Ship Food-Contact Products
• FDA & PGA Compliance Guide for Cosmetics and Beauty Products
• Canada-United States-Mexico Agreement (CUSMA)
• What packaging should I use?
• US Shipping Guide
• Declaring the correct product retail value and description

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• Instructions for using our Drop & Go Locations
• Drop & Go Partnership
• Upcoming locations

• Shopify
• Amazon
• Etsy
• Ebay
• Custom API
• My order is unfulfilled?

• Where can I get a US address?
• Do you offer Amazon removal orders?

• ICS Express
• FleetOptics
• Canada Post ZoneSkip
• Canada Post Expedited
• ICS Ground
• US Economy

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• What are your US Postage Options?
• Where can I track my shipment?
• Can I ship to an APO Address?
• What happens when I falsely declare the value or the description of goods?
• Can I use my own prepaid label to ship my package to the U.S.?
• What are the items that cannot be shipped?

• Stallion Protection Terms & Conditions
• How do I make a claim?

• What are the items that cannot be shipped?
• Are your rates based on location/destination?
• Do you deliver to PO Boxes?
• How long will it take to deliver my domestic shipment?
• My package is lost, what do I need to do?
• What is a generic label?

• Which carrier do you use to ship international packages?
• Are international shipments tracked?
• Do you offer insurance?
• What happens if my package is lost?
• Do you have a price chart?
• How long will it take for my package to be delivered to the recipient?

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• Postage Adjustments and other Carrier fees
• Stallion Express Handling Fees
• What are your payment options?
• When do I pay for the shipment fees?
• I made a mistake on my generated label. Can I be refunded?
• Voiding Shipment Labels

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• How can I get my US Returns?
• Are Returns available for all shipments?
• Do you provide return labels for US returns?
• Can I use my own Return Address?
• What are the Return Fees?
• Can I request an image of my return?

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• How do I get my supplies order?
• USPS Supplies
• Can I use carrier-specific packaging with other carriers?

• How much will I earn for my referrals?
• What qualifies as a referral?
• I want to refer a friend. Where can I get my unique referral URL?

• Stallion Express Thermal Label Printer Installation Guide